Reviews

“Always appreciative of the care you and your team provide me. You are the IT group of choice.” — Jan ǀ Jan Keller Associates

“Dominic was great! Made sure everything was up and running. Checked every single computer before he left! Customer service was amazing! Thank you so much!” — Cassandra | All About Smiles

“Excellent technician extremely kind and efficient. Truly cared about the client and making sure he performed the installations without leaving out any details. Great experience. Followed up the following day to make sure that we were up and running without any concerns! Highly recommend!” — Deb ǀ JustaFarm

“I was so impressed by the knowledge the person had with my issue and how quickly he resolved the problem! We were up and running very quickly and that is a must when working in a busy dental practice. Thanks so much!" — Fina | Andrea Ache-Witmer, DDS

“Thank you, Paul, for getting the task completed and satisfied.” — Michelle ǀ Dynamic Growth

“We were very thankful for John to be here the day following the installation. He knew him and felt really comfortable having him here. Onsite support that day was a blessing and couldn’t have made it through without awesome John and Jerry helping too.” — Dr. John Weierbach ǀ Weierbach Prosthodontics PC

“I am an attorney in solo practice. I have used Compass Network Group for IT, backup and IT Security since 2013. I highly recommend Compass Network Group to any attorney or firm. It is a very professional outfit with skilled people in all areas. When it came time to upgrade from Windows 7. They did not try to sell me more than I needed.  The Sales guys are good and do not apply pressure. The technical support people are responsive and excellent. Compass Network Group is a highly professional operation- and they charge reasonable fees as well.” — Tony Hopkins ǀ Attorney-at-law

“Dan was tremendous, knowledgeable, patient and professional. He’s an asset to your fine company.” — Dr. Bruce Spivak

“Mark and the Compass Network Group staff are always friendly and professional. Their expertise has enabled our small nonprofit to fulfill our mission with more efficiency, updating outdated operating systems and a server, installing new software, and setting up new computers. Service is prompt and easy to schedule. We’re grateful for their partnership to help us server Lancaster better!” — Abby Baer ǀ Executive Director – Demuth Foundation

“I wanted to let you know how happy we are with Compass. One of the best decisions Carl made since joining the practice 25 years ago was switching our “tech” needs to you guys. Every experience I have in person or over the phone with your team has been excellent. The knowledge and competence as well as their patient kindness dealing with those of us who are not so tech savvy (possibly tech idiots) is at such a higher level than we have experienced with our prior tech companies. At a time when it seems like everyone is just so critical, I thought I would just let you know how satisfied we are and say thank you to your whole team.” — Becky | Baccellieri Family Dentistry

“EVERY ONE WAS VERY PROFESSIONAL AND DID A GREAT JOB!!!!!!!” — Bonnie ǀ Dr. Jeffrey Cook, DMD

“All is well here with Windows 10. Chris did a great job!” — Rita ǀ Gary L. Waite, DMD

“All went well - your staff was professional and courteous and worked well together as a team! Thanks for your expertise!” — Mary Beth Wolanin ǀ Suburban Oral Surgery

“First, I want to say that the team you sent over for installation was great and their leader, John, was fabulous. They all worked well together and got the job done even though there were some challenges. John was great the first day live also. He was very patient and helped us get through the day!” — Linda ǀ Chesterbrook Dental Associates, Ltd.

“Yesterday was the first day seeing patients in our new Pottstown office and there were a lot of tech issues that needed to be taken care of (nothing that would have kept us from functioning entirely, but having those things done helped us function much better). You sent Dominic and he was there for the entire day, making sure things were fixed, updated, etc. I want you both to know what a ROCKSTAR he was! The entire staff AND the doctor came to me to let me know that Dominick was a huge help and never in the way while getting everything done. He had a big list and we threw more stuff at him but he was always cheerful and never complained or showed any indication that he was stressed out. Your guys are always great when they’re here, but I felt that Dominick was exceptional and thought you should know.” — Stacy Smith ǀ Reading Orthodontic Group

“I am always impressed with how much each technician knows about out set up and is able to come in and set everything up perfectly. Thank you.” — Delaware Braces, LLC

“All three of the technicians were knowledgeable, courteous, patient, helpful and efficient.” — Thomas Dougherty, DDS

“We switched to Compass last year and are SO THRILLED with the service and all the employees and techs (Paul, Steve, Dennis, all the Dans…). We feel like we are in such good hands! All of our projects thus far have gone so smoothly and we are tech idiots and feel so lucky to have knowledgeable people to turn to!” — Becky ǀ Baccellieri Family Dentistry

“Too often, a job well done is overlooked, so I want to make sure you know that I was really impressed with everything you were able to help us with yesterday. You clearly understood what I was trying to achieve with some of my not-so-straightforward requests, and you acted on them efficiently and appropriately. You heard the issues and came up with quick and accurate solutions to the problems - THANK YOU!! We have been pulling you in many directions the last few weeks with countless IT issues and needs (hopefully all of our IT challenges lately are coincidentally at the same time and not the new norm) but you have handled them very well, and I greatly appreciate the follow up correspondence you have been providing us with service request status. Thanks again and have a great day!” — Christa ǀ Berks Oral Surgery

We appreciate the relationship we have with you guys, and are grateful for the support that you show. While at times we can be short and demanding, it is because of critical issues that need to be addressed immediately. We continue our relationship with you because you help us in those times of need, and minimize the chances of those situations from happening in the first place. Thanks for being a great business partner.” — Mike Hale ǀ Berks Oral Surgery

“Great work as always!!” — Springwood Dental

“Dr. Bender had a computer issue that was urgent to a conference call. Compass was able to immediately log on and resolve the issue.” — Rhoda ǀ Bender Dental Group

“The tech who came to our office, Dan, was so super pleasant and walked us through step by step of our new update! He asked if there was anything else that we needed help with or had questions regarding before leaving his visit. Dan truly went above and beyond for us!” — Rachel ǀ Broad Street Braces

“Paul is great at taking care of our issues. He is courteous and takes care of the problem immediately. We are very happy with his service!” — Patti ǀ Christopher Connolly, DMD

“Dan is awesome and so friendly! He is very knowledgeable and patient with us!!” — Donna ǀ Church Street Family Dentistry

“Was pleased with how prompt Steve was. Thank you so much.” — Lisa ǀ DelliGatti & Milewski Orthodontics

“Chris was persistent and solved our email issue. Thank you!” — Jennifer ǀ Dr. Francis Lammer

“Tech was great, calm, confident and he got the job done!!! Thanks.” — Theresa ǀ Dr. Howard Cetel

“The guys were great. Can't remember who I spoke with on the phone but he was very patient. Also Dan, John and Jon were great for the installation.” — Dr. Jeanette Eichenlaub

“Bruce was very helpful and solved my issued. Thanks!” — Dr. Larry Lentini

“We appreciate your responsiveness and expertise when we have IT issues.” — Pam ǀ Dr. Richard Berg

“Steve was very knowledgeable, patient and efficient in resolving multiple issues we had this morning. We really appreciated his professional handling of our concerns. Many thanks to Steve and your team!” — Cathy ǀ Dr. Virpi Schaeffer

“Dominic was very easy to work with and fixed the problem, thanks.” — Lois ǀ Feddock Family Dentistry

“Dan was very thorough and methodical (and patient!) in troubleshooting our printer issue. His attention to detail was much appreciated!” — Stacy ǀ Hartman Oral & Maxillofacial Surgery

“My service call today was tended by Steve who, as always, resolved my problems quickly and efficiently. I have worked with Steve in the past and have always found him both pleasant and entertaining. He is always genuinely concerned with resolving any and all issues to their completion. Much appreciated!” — Stacy ǀ Hartman Oral & Maxillofacial Surgery

“Dominic was very helpful and thorough making sure everything was scanning and printing prior to leaving and asked if anything was wrong that we needed fixed while he was here. Thank you!” — Donna ǀ J. Brian Straka, DMD, LLC

“John was great! Very friendly and thorough. He tested everything before he left and made sure we were good to go. Thank you, John!” — Donna ǀ J. Brian Straka, DMD, LLC

“Paul was very helpful and patient with helping understand domain information and confirming what needs to be done. Thank you for your immediate help, it is greatly appreciated!” — Donna ǀ J. Brian Straka, DMD, LLC

“Thank you, Bruce, for a seamless update. We typically run into a problem or two, nothing yet fingers crossed!” — Donna ǀ J. Brian Straka, DMD, LLC

“Response was very quick and able to be handled by staff so that I could keep working without interruption. Thank you.” — James Shearer, DMD

“Dan did an excellent job addressing my computer needs and helping me through some complications which followed. There were several nights where Dan helped me after his normal work day had completed up until eight or 9 PM in order to allow for my office to be back on track for the following business day. I feel that Dan is a very dedicated man to those he is helping. He represents Compass tremendously well. He is very knowledgeable and displays and exemplary Degree of professionalism. I look forward to working with Dan in the future if needed. He has gained my trust and confidence. I think he is an excellent young man and technician. Thank you.” — Joseph Chipriano, DMD

“Appreciate the attentiveness of your staff.” — Paul ǀ Lancaster Pediatric Dental Associates

“Was helped by Kevin & Steve. Great guys! Very knowledgeable! Always friendly!” — Shelly ǀ Mark Antonis, DDS

“Jerry did a great job diagnosing the problem. He was very knowledgeable which I don't see a lot in some repair techs. He represents your company well!!!!” — Lisa ǀ Mark E. Rongone, DDS

“Working with Dan and Paul is always a pleasure. They are very patient in talking me though things!” — Jennifer ǀ Mark Raver, DMD

“The best agent I have had to date. Went above and beyond to do everything he could without disrupting our day.” — Erin ǀ Rina Singh, DDS

“Thank you for your prompt response. You do understand the anxiety us layman have when the computer doesn't work. Thanks for your expertise!” — Robert H. Fredrickson, DDS

“Compass Support, we appreciate you always being so helpful with our technical issues. Thank you!!” — Daniel ǀ Roland & Wetmore Dental Associates

“I have had really great help from all of the techs during this time when I am glued to my computer. I appreciate all of your prompt and courteous help! All of you have been helpful.” — Beth ǀ Trummer Family Dentistry

“Appreciate the quick and thorough responses to our service requests. Thanks!” — Mark ǀ Welsh Mountain Dental