What to do if you PC will not shutdown normally -
If your PC does not respond to the mouse or keyboard (it is locked up or frozen) or will not complete the shutdown cycle to the point where it turns itself off, you can force the system to turn off by holding in the power button for 8 to 10 seconds. Depending on where the PC was in the shutdown cycle, the next time you switch it on it may go through a hard disk scan to check file integrity. This is normal. If the system detects problems with the file system or consistently does not shutdown correctly, please contact us.
What to do if a PC or device fails to work correctly -
It is not unusual for a PC or device to very occasionally fail to log-on to the network or to operate correctly. Before calling support, simply shut the system or device down and restart it. If it is a device attached to the network through a PC, switch the device off, shutdown the PC then switch the device on and startup the PC. If the problem repeats itself, please contact us.
What to do if you experience difficulties logging on the network -
Such as error messages regarding not being able to log on to the network or protracted boot times. If your problem is with a specific computer, first try shutting down that system and restarting it. If the problem is with multiple computers, or different computers at different times, or the first step does not help, shut down all the workstations and then the server. Next, power down the network hub by removing its power plug for approximately ten seconds. The network hub is a central box connecting all of your systems. It has a series of lights across the front and network cables plugged in the back. It is typically situated near the server or if you have a network wiring room, it will be found there. If you have any difficulty in identifying the hub, please contact us first. Re-power the hub, restart the server, allow it to come up to Windows and finally restart the other systems.
What to do if your cordless keyboard or mouse isn't functioning correctly -
Cordless keyboards and mice work on radio signals. They communicate with the computer by means of a receiver. The receiver is a small plastic device labeled Logitech that has a cable running back to the computer. If it becomes blocked by metal items or is moved where it does not have a reasonably clear shot at the keyboard or mouse, their function can be impaired. Simply try repositioning the receiver to restore full function.
To allow multiple cordless keyboards and mice to function in the same area, the receiver and the keyboard and mouse are electronically coded together. Sometimes this setting can be disrupted. However it can be easily restored by pressing the connect button on the receiver and then the keyboard and mouse. The connect buttons on the keyboard and mouse are found on the bottom of the devices. The mouse connect button is recessed and will need to be depressed with a ballpoint pen or similar item.
Cordless keyboards and mice operate on batteries. The batteries typically last anywhere from two to six months, depending on usage. Both the keyboards and mice use standard alkaline AA batteries. If the Logitech monitoring program is installed, you will receive a low battery warning message when the computer first starts Windows. The batteries can be replaced by opening the doors found on the bottom of the keyboards and mice. Make sure to observe the battery polarity markings (plus/minus) when installing new batteries. You may have to follow the steps above on resetting the receiver, keyboard and mouse. If these steps do not resolve the problem, please contact us.
Please call us with any problems, questions or concerns - we are here to help. |
